Working ON Rather Than IN Your Business

Working ON Rather Than IN Your Business

Date: Thursday, 30th May 2019 Time: 12.30pm (AEST)

Most businesses fail or never reach their full potential because their owners spend too much time doing the work that the business does, rather than managing and growing it. An important step to breaking this cycle and start working ON your business is to simply develop systems for everything.

Join us and discover how to see your business as a series of processes. Learn how to develop systems, processes, documentation and team member training to create a "the way we do it here" manual. Ensure your business can run smoothly, consistently and most importantly... without you!

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Using Customer Lifetime Value To Increase Profits

Using Customer Lifetime Value To Increase Profits

Date: Thursday, 27th June 2019 Time: 12:30pm (AEST)

The most successful businesses are the ones that recognise the value of their existing customer base and are able to effectively leverage it. All too often small businesses spend most of their marketing time and money trying to find new customers, not realising the value (and profits) hidden in the ones they already have.

Join us to examine the Customer Lifetime Value (CLV) metric and how you can use it as a management tool to evaluate and monitor the potential and actual results of marketing and loyalty campaigns. Understanding the value of your existing customer base will save you time and money on marketing and help you improve customer satisfaction. Ultimately improving your profits.

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